ProCosplay customer service is available Monday through Saturday, 9:00 a.m. to 6:00 p.m. (Chinese time).
Our customer service team will be happy to assist you in discovering ProCosplay products.
About the contact information:
Please leave us a valid and frequently used email address and mobile phone number so that we can confirm the order for you and process the delivery more quickly.
About the delivery:
Processing time is 13-18 days for a standard size costume, 23-28 days for a custom fit for a custom size costume, and delivery time is 3-5 working days (standard or fast shipping).
The delivery time is between 18-35 days from the time of order and if you need the costume urgently, just contact us to confirm the process. You can buy one-of-a-kind items or in bulk depending on your preference, and it will be delivered at the same time for bulk purchases.
* The products from the ready-to-ship catalog are delivered within 5-7 working days. (Only effective if standard delivery or express delivery is selected)
About the return:
You can return or exchange any order within 7 days of receipt. Visit the Contact Us section and then send a message to the support option or contact us via [E-Mail geschützt]
* Please note that as per the return policy, custom items cannot be returned or refunded.
* Customs fees are at your expense if you are returning an order from a country other than us.
For the specific return policy, please click HERE to check the details.
About washing and care:
Hand washing and natural air drying are recommended. Machine wash / dry cleaning is not recommended.
Please remove metal accessories before cleaning to avoid damage to yourself or the costume.
Avoid prolonged exposure to the sun, artificial light and moisture. Do not allow parts with contrasting colors and different materials to come into direct contact with one another.
Never use detergent or stain remover to remove a stain. Instead, take your piece to a professional cleaning service as soon as possible. Once the stain is removed, take off the plastic cover and let your piece air out before putting it away.
About the color:
We try to accurately display the colors of the products you see on the website. However, we cannot guarantee that the colors you see on your monitor are correct.