ProCosplay customer service is available Monday through Saturday from 9: 6am to XNUMX: XNUMX (Chinese time).
Our customer service will be happy to accompany you to discover ProCosplay products.
Contact information information ：
Leave us a valid and commonly used email address and mobile number so that we can confirm your order and process the delivery faster.
About the delivery:
The processing time is 13-18 days for a standard size costume, 23-28 days for a custom fit for a custom size costume, and the shipping time is 3-5 business days (standard shipping or fast shipping) .
The delivery time is 18-35 days from placing your order and in case you need the costume urgently, please contact us to confirm the process. You can buy single pieces or in bulk according to your preferences, and it will be delivered at the same time in case of bulk purchases.
* Products from the catalog ready for shipment will be delivered in 5-7 working days. (Only effective based on choosing standard shipping or fast shipping)
About the return:
You can return or exchange any order with us within 7 days of receipt. Visit the Contact Us section and send a message to the support option or contact us via [email protected]
* Please be aware that in accordance with the return policy, personalized items cannot be returned or refunded.
* Customs fees are your responsibility if you return an order from a country other than us.
Regarding the specific return policy, please click HERE to check the details.
About washing and care:
Hand wash and natural air dry recommended. Machine / dry cleaning is not recommended.
Before cleaning, remove the metal accessories to avoid damage to yourself or the costume.
Avoid prolonged exposure to sunlight, artificial light and humidity. Avoid that pieces with contrasting colors and different materials come into direct contact with each other.
Never use a cleaning product or stain remover to remove a stain. Instead, take your piece to a professional cleaning service as soon as possible. Once the stain is removed, remove the plastic cover and allow your piece to be ejected before storing.
About the color:
We try to accurately display the colors of the products you see on the website. However, we cannot guarantee that the colors displayed on your monitor are accurate.